GDPR; When is Personal Data NOT in the Scope of the GDPR?

We had a question from a client we’re supporting through their journey to GDPR compliance and our GDPR Practitioner had developed a view on the solution, so we checked it with the ICO (Information Commissioner’s Office) and they agreed with us. We thought we’d share it with you here as many of you may well come across a similar concern.

The question/scenario:

This company is a large service provider who have existing clients and new clients usually ring in to request their services. Calls are normally received by reception staff and, the personal details and contact information are passed to the appropriate member of staff for them to contact the prospective client in order to discuss their requirements...

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